We warrant that our American made luxury mattresses will be free from defects in workmanship and materials for a NON-PRORATED period of 20 years. Following are the very clear details of the friendliest warranty in the mattress industry:
For the first 2 years of the 20 year non-prorated warranty, The Saatva Company will replace your Zenhaven with a brand new Zenhaven at absolutely no charge to you if deemed defective. In years 3-20, The Saatva Company will completely repair and re-cover your Zenhaven with the only charge to you being transportation costs of $99 each way. Absolutely no other charges.
1. Separately, and solely at your option, The Saatva Company offers the unprecedented "Fairness Replacement Option" should your bed be deemed defective. There are too many conflicts and arguments between mattress stores and their customers as to determining actual defects. It's unfair to you and the "Fairness Replacement Option" has completely eliminated any warranty issue being a hassle for you. Here is how it works:
2. Under all circumstances, if you are choosing the "Fairness Replacement Option," YOU GET TO KEEP YOUR ORIGINAL MATTRESS. If you choose, instead of us repairing your Zenhaven in years 3-5, we will deliver and install a brand new Zenhaven mattress for only 25% of the original price you paid. Within years 6 to 10, we will replace your Zenhaven for only 50% of the original price you paid and years 11 to 20, we will replace your Zenhaven for only 75% of the original price you paid. The only other fee is the delivery charge of $99; and remember, YOU KEEP YOUR ORIGINAL MATTRESS, be it for another room in your home, a family member or friend, or to donate to the charity of your choice.
Your warranty will absolutely remain valid if the mattress has been used on a platform bed. If your platform bed has slats, it is required that you apply a layer of solid surface (i.e. plywood, masonite board over the slats) to achieve a uniform surface so as to preserve the longevity and integrity of our 2-sided technology. A solid surface will allow the bottom side to compress evenly and create level distribution throughout the newly created base of the mattress.
3. If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5 or 6 legged metal bed frame on Queen or King size. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4 legged metal frame.
4. Warranty does not apply if bedding has been burned or otherwise abused or damaged.
5. Your Zenhaven by Saatva limited warranty is valid only to the original purchaser.
6. In order to provide the optimum sleeping surface, this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adjusts to your particular body shape. This is to be expected and is part of the performance of your mattress. The mattress cover and normal body impressions (not greater than 3/4”) are not covered by the warranty.
7. Consumer must notify Zenhaven by Saatva in writing of any claims.
We believe the above warranty is the friendliest, clearest, and strongest mattress warranty in the industry.
Zenhaven by Saatva