Thank you for accessing the Zenhaven.com Website (“Site”) operated by Saatva, Inc. We respect your privacy
personal information. By visiting the Site directly or through another site, you accept the practices
described in this Policy.
collection of your personal information. Please see below for details.
We are not responsible for the content or privacy practices on any website not operated by Saatva, Inc. to
which the Site links or that links to the Site.
INFORMATION COLLECTION AND USE
1. Information Collection.
We collect information from you in several different ways on this Site. One goal in collecting personal
information from you is to provide an efficient, meaningful, and customized experience. For example, we can
use your personal information to:
- help make the Site easier for you to use by not having to enter information
more than once;
- help you quickly find information, products, and services; and/or
- alert you to new information, products, and services that we offer.
(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must
complete an online registration form. During registration, you will be prompted to provide to us certain
personal information, including but not limited to your name, shipping and billing address(es), phone
number, email address, and credit card number. In addition, we may also ask you for your country of
residence and/or your organization’s country of operation, so we can comply with applicable laws and
regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to
communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a
problem when processing your order, your personal information may be used to contact you.
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes
including but not limited to signing up for email newsletters and events.
(c) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as
clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access
privileges, and track your Site usage.
(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from
which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider,
and date/time stamp for system administration, order verification, internal marketing, and system
troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(e) Age. We respect children’s privacy. We do not knowingly or intentionally collect personal information
from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18
years of age or are using the Site with the supervision of a parent or guardian. If you are under the age of
13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
(f) Bizrate Reviews. Bizrate.com is an independent company that permits shoppers to rate their experiences
in visiting and shopping at online stores. After placing an order on the Site, you may receive the
opportunity to provide feedback on your experience. This choice is optional and will not affect your order
or service from us, whether or not you choose to provide feedback. Your feedback is collected by
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to process your order and provide you with customer
service. We may internally use your personal information to improve the Site’s content and layout, to
improve outreach and for our own marketing efforts (including marketing our services and products to you),
and to determine general marketplace information about visitors to the Site.
(b) Communications with You. We will use your personal information to communicate with you about the Site
and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may
send you a service-related announcement on the rare occasions when it is necessary (for example, if we must
temporarily suspend our service for maintenance). Also, you may submit your email address for reasons such
as to request us to notify you of new products or to sign up for email newsletters and special offers. If
you submit your email address, we use it to deliver that information to you. We always permit you to
unsubscribe or opt out of future emails (see the opt-out section, below, for more details). Because we have
to communicate with you about orders that you choose to place, you cannot opt out of receiving emails
related to your orders.
(c) External Use. We want to provide you with excellent service. We do not sell, rent, trade, license, or
otherwise disclose your specific personal information or financial information to anyone other than to
affiliates under Saatva, Inc.‘s control, except that:
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality
of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through
the Site. We use SSL encryption to protect your personal information online, and we also take several steps
to protect your personal information in our facilities. Access to your personal information is restricted.
Only employees who need access to your personal information to perform a specific job are granted access to
your personal information. Finally, we rely on third-party service providers for the physical security of
some of our computer hardware. We believe that their security procedures are adequate.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee
complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your
email address; and/or (c) disable your account to prevent any future purchases through that account. You can
make these requests by emailing firstname.lastname@example.org
or calling 1-877-6-SAATVA.
Please do not email your credit-card number or other sensitive information.
OFFLINE COLLECTION, USE, AND DISCLOSURE OF INFORMATION
As you might expect from us, the majority of information that we collect is obtained through the Site, and
information offline, where we also try to protect the privacy of your personal information. One example
involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for
the personal information we need in order to place the order or to answer the question. When we need to
store information (such as order information), we will enter it into our database through SSL encryption.
(See the Data Security section above for more information.) Another example involves faxes. If you fax
something to us, we will act upon the fax and then either store it in a locked repository or shred the fax
if there is no need to retain the information. There are other ways we could learn of personal information
offline (for example, we suppose someone could send us a letter including some return address information),
and this Policy doesn’t discuss or try to predict all of those methods or uses. As mentioned, we will try to
treat offline collection, uses, and disclosures consistently with our relevant online practices.
UPDATES TO THIS POLICY
always be aware of what information we collect, use, and disclose. We encourage you to review this Privacy