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Frequently Asked Questions

Are your representatives on commission? Saatva shuns commissions. That’s because we take pride in giving you honest guidance on your next mattress purchase, be it from us or another source. A commissioned employee makes more money when he/she sells to you, and that leads to potentially pressured or misleading talk. Never at Saatva.

How does your 75-day return policy work? At Saatva, we are all about luxury, value, and convenience. From the day you receive your Zenhaven mattress, you will have 75 days to sleep on it before you decide to keep it or not. (Your 75-day trial begins on the date of delivery, not the date of purchase.) If for any reason you are not completely satisfied with our mattress, we will come pick it up and refund all your money, excluding the original delivery charge. There will be absolutely no restocking fees or pickup charges.

Because of our “no store” philosophy, we know we’re able to exceed your expectations by delivering you a mattress that would normally cost you thousands more if purchased at a brick-and-mortar mattress or department store.

Can I receive an earlier time quote for my mattress? Unfortunately we can not offer a faster time quote. Our beds are manufactured fresh to order. On very rare occasions we may have a revision or a cancellation that will allow us to reconsign a freshly made sealed bed to another customer who may have ordered the same merchandise. This will result in a faster delivery. However, we can never guarantee this scenario on any specific order.

How is Zenhaven constructed? From the top down, Zenhaven consists of a quilt package with an organic cotton cover; a flame-retardant layer of 100% organic New Zealand wool; a 1.5” comfort layer of 100% Talalay latex featuring our proprietary 5-zone design; and a 6” base layer, also of 100% Talalay latex. (Please refer to our Mattress page)

How does your flippable mattress work? Our Zenhaven mattress uniquely features both comfort levels in one mattress — the Luxury Plush and the Gentle Firm. In the rare case that the comfort level originally decided on isn’t right for you, the mattress can be flipped to the desired comfort level.

Due to the heavy weight of the mattress, we will gladly send a Saatva Company team to flip the mattress for you at no cost.

Will a Zenhaven mattress work on my existing box spring/foundation? We would generally recommend purchasing our entire system, both mattress and foundation. But if your box spring/foundation is in very good condition, meaning it’s sturdy and has absolutely no sagging, it should work fine. Your mattress warranty remains in place even when using your box spring/foundation.

I have a narrow staircase, and I’m interested in a queen set. I know your king sets come standard with a split foundation. Do you offer a split foundation for your queen sets? Yes. If you have a narrow staircase, we recommend ordering the split queen foundation, which has an additional charge of $35.00. There is absolutely no difference in feel between a regular foundation and a split foundation. Split foundations are made for delivery purposes only.

How high are the metal frames that the mattress and foundation sit on? Our metal frames are 7½” high.

If we do purchase a metal frame, do your drivers set it up? Absolutely! The price of delivery includes total setup and placement of your mattress set, including the metal frame.

What should I do with my old mattress and/or foundation? If you would like the delivery team to take your old mattress and/or foundation away from your property, there is a charge of $39.00. If you need this service, please check “Yes!” under “Take away your old mattress and/or foundation?” on your shopping cart page. We will remove up to two pieces.

What if I have more than two pieces to be removed? Each additional piece would cost $19.50.

How many factories manufacture Zenhaven? Zenhaven mattresses are handcrafted in 18 independent Canadian and American factories, with over a hundred fulfillment centers delivering the mattresses to our customers. We have a factory in Toronto that serves our Ontario customers. Each Zenhaven mattress is built according to our strict proprietary specifications, with the use of our premium Talalay latex and organic cotton and 100% organic New Zealand wool, resulting in the best quality at the best price.

What are the dimensions of your beds? Twin Size Mattress 38” x 75”
Twin XL Mattress 38” x 80”
Full Size Mattress 54” x 75”
Queen Size Mattress 60” x 80”
King Size Mattress 76” x 80”
California King Size Mattress 72” x 84”

What are your foundations made of? Our foundations are made of North American spruce, providing a durable platform-style support system for the Zenhaven mattress. They also contain our bio-based foams and are covered in our organic cotton.

How long will the Zenhaven mattress last? Zenhaven is built to last 20 years with normal usage.

Are your mattresses flame retardant? Our mattresses and foundations are all flame retardant. We use a 100% organic New Zealand wool layer, which creates a flame-retardant barrier without the use of harmful chemicals. There are no sprays applied to the Zenhaven mattress.

Does your mattress off-gas? No. Zenhaven is made from natural latex, which does not give off the volatile organic compounds (VOCs) that petroleum-based foams do.

Are there natural markings on your organic cotton covering? As beautiful and healthy as 100% organic ticking is, it is impossible to avoid natural markings that might appear. They are a result of the best organic cleansing process in finishing your product. There are chemicals available that can remove those natural markings, but we’ve chosen not to use them. The markings are completely harmless and only affirm the use of healthy organic material.

What mattresses compare to Zenhaven? Please refer to our mattress comparison chart.

What height foundation do I need to fit my bed skirt? The bed skirt goes over the foundation and under the mattress. Common bed skirts are 15” high. That means our standard 8.75” foundation and a standard 7” metal frame work well.

Is Zenhaven 100% organic? All the latex layers in Zenhaven are made from 100% natural latex, which is organic. Once the latex is harvested, a small amount of non-toxic, inorganic material must be added to convert natural latex from its liquid, tree-tapped form to its solid form. The Zenhaven mattress is as green as modern manufacturing will allow, in keeping with the green initiative Saatva takes with all its products. Every support layer in the bed is made from 100% natural latex, the flame-retardant is made from 100% organic New Zealand wool, and the cover from organic cotton.

Are the mattress dimensions listed 100% exact? Standard published finished sizes of our handcrafted mattresses are estimated when measured from end-to-end in length and width. Actual dimensions may vary in total from standard finished sizes to allow for proper fitting of sheets and linens. Mattress heights may vary slightly due to the precompression of raw materials.

Why do the heights vary slightly? The reason is that the top portion of our mattresses are handcrafted, so the cover is pulled and set in place by hand before it is sewn in.

What is the ILD of your latex layers? ILD, which stands for “internal load deflection,” is a standard metric used to indicate the firmness of a mattress layer. Technically, it’s a measurement of the amount of pressure needed to create a 25% indentation in a given material — so the firmer the material, the higher the ILD. Our ILD ranges from 14–34.

Are there stores where I can try out the bed? We sell our mattresses directly through our website only. We don’t believe that trying a bed out for a few minutes in a store will determine how well you will sleep on it. This is proven by the horrific stories found online from people who had bought their mattress at a store and were not happy with their choice. This common scenario results in a fight over exchange fees, restocking fees, penalty fees and additional pickup fees. At Saatva, we have a very friendly home trial, where the only cost you would be responsible for if you weren’t happy with our bed is the original delivery fee. No gimmicks, no nonsense. Also, we encourage you to look at our mattress comparison chart, where we compare Zenhaven to other natural latex mattresses across a range of objective measures. We think this objective comparison will help you understand the quality and value Zenhaven offers.

Are you GMO free? The organic cotton in our covers is GMO free by virtue of the organic label.

I have bought from you and am very satisfied. I am about to buy another Zenhaven or other Saatva mattress. May I get a discount? I am buying multiple mattresses. What is the discount? We respect and appreciate your trust and faith in the Saatva Company. Our business model is contrary to the mattress industry in that we offer our Saatva mattresses for the same price every day of the year. In being very transparent with our pricing policies, we have no room for discounts, with the only exception being the military discount of $50. Thank you for your repeat business or for ordering multiple sets. We ask you to respect and understand our business model of selling a handcrafted ultra-luxury mattress at a price that’s half what a mattress or department store would charge — or less.

Can I use a slatted platform bed with Zenhaven? No. The Zenhaven mattress must be on a solid platform with the use of a platform bed. The unique construction of the Zenhaven warrants only a solid platform.

Can I get my merchandise faster than the time quoted? No, we can not guarantee an order to come in sooner than our time quote. Please know, that in very rare occasions, we will have a revision or a cancelation of an order that will allow us to reconsign a freshly manufactured order to a newer customer. But again, we can never guarantee this to happen.