If you find that the Zenhaven comfort level is not your liking, we will dispatch a delivery team member to have your Zenhaven flipped over to the other comfort level on the opposite side of the mattress. This may be a better comfort level match for you. If for any other reason, you find that our mattress is not right for you during your 75-day home trial, it can be returned for a full and prompt refund of the purchase price, less the original delivery fee. We charge no penalty fees, pickup fees or restocking fees, and we NEVER restock a mattress. We do ask that you double-check your measurements before you buy to confirm that the foundation height you’ve chosen fits your needs, and that the mattress and foundation will fit through the doors and passageways our delivery team will need to navigate in your home.